Terms of Service

FenBig provides AI-powered SMS communication tools for HVAC contractors and service businesses.

Use of Service

You agree to use the service only for legitimate business communication with customers who have provided consent (opt-in).

Messaging Program

FenBig enables businesses to send and receive SMS messages for customer service purposes, including responding to inquiries, missed calls, and scheduling requests.

Message Frequency

Message frequency may vary depending on customer interactions.

Message and Data Rates

Message and data rates may apply based on the end user's mobile carrier plan.

Opt-Out

End users can opt out of SMS communications at any time by replying STOP.

Help

For assistance, end users can reply HELP or contact support at [email protected].

Prohibited Use

You may not use the service for spam, unsolicited messaging, or illegal activities.

Compliance

All messaging must comply with applicable laws, carrier guidelines, and A2P 10DLC requirements.

Limitation of Liability

FenBig is not responsible for misuse of the platform by users.

Contact

Email: [email protected]